Dear Templafy customer. These are unprecedented times we’re living in. With the COVID-19 pandemic impacting everyone worldwide, we’ve been proactively taking steps to handle this unique situation to support our employees, partners and customers in the best way possible. I would like to share an update to let you know what you should expect from Templafy as the public health situation evolves.

Supporting our employees

Our daily work has continued uninterrupted. As our software is fully cloud-hosted, it means our workflow can operate remotely. Any employee affected is being fully supported by the Emergency Task Team established to deal with the crisis.

Our Emergency Task Team are actively monitoring the situation through trusted information sources such as WHO and local governmental authorities. They provide regular updates company-wide on the health of our colleagues, practical advice and support. None of our staff are required to work from any of our offices.

Ensuring continuous service for our customers and partners

We know that customers rely on Templafy’s products, and we are committed to keeping them running smoothly.

Templafy prioritizes the availability of its service to customers and plans for a variety of situations that may impact the service. We do this through a comprehensive business continuity plan, which is regularly tested as part of our ongoing business continuity and disaster recovery program.

We’re actively monitoring our services to ensure we meet our contractual commitments in our service-level agreements (SLAs). You can also track our uptime commitment through our publicly available status page.

What does the business continuity plan cover?

The business continuity plan covers the key personnel, resources and actions required to continue critical business processes and operations. It includes load monitoring, scalable resources, backup integrity, tabletop exercises and more. And, when it comes to service and support, we’ve built redundancy across locations to maintain a consistent experience for customers and failover plans to enact if required.

Working together to ensure business continuity

Moments like this remind us about how we all need to band together to overcome challenges and complexities. We consider ourselves lucky that the majority of our business operations take place online, making the new office-less situation mostly a human challenge, for which we’re actively providing support and advice to our employees. We have confidence in the ability of Templafy’s systems and processes to handle remote employee workflows, and we’re well equipped to continue providing high-quality of customer service. In short, we do not anticipate any disruption to our services. For more information on how we’re dealing with the global crisis, please see our recent blog.

Thank you for your continued trust in Templafy. Our teams are here for you, and we’ll continue to keep you updated and informed.

Best regards,

Jesper Theill Eriksen

Templafy's Pandemic response plan is available to view here.