Everything you need to know about document automation
A practical guide to the challenges, benefits and real-world use cases for automated document generation.
Content service platforms
Find out how our content service platform can help your business better create and manage content, enabling centralized distribution and intuitive access across all the members of your organization.
What is a content service platform?
Content service platform is a term which was defined by Gartner, and represents the evolution of enterprise content management (ECM). Where enterprise content management relates to the storage of content, content service platforms intend to solve more complex difficulties, and focus on using integrated solutions to achieve business goals. Content service platforms are strategy-organized, and focused on the integration of existing solutions to help organizations.
Content service platforms focus on the need for organizations to:
- Store content on-premises or via the cloud.
- Create and share content and documents.
- Collaborate on documents.
- Transform content.
- Track content and version control.
- Integrate between multiple systems.
Benefits
Why are content service platforms important to enterprises?
Enterprises work with a huge number of complex documents and assets on a daily basis. Often, enterprises have invested in document management systems and business processes to help them with this, such as digital asset management systems, storage systems, and more. Although these systems have huge potential, they are often underused and lack scalability. Through content service platforms (CSPs), these systems are integrated and work together to understand how content is used internally and externally to create, collaborate and distribute information enterprise-wide.
Content services platforms provide an information service, where knowledge sharing is improved as there are better services for searching and finding information. Content service platforms are also easily scalable, can be deployed quickly and are able to hold larger volumes of information than before, particularly if stored in the cloud.
Through APIs and repositories, content service platforms allow organizations to get the most out of the other systems that they are using, enhancing automation, cross-system collaboration, information management, archiving efforts and providing value. Finally, there are operational benefits to content service platforms, as they increase productivity and save time (via process automation) across the tasks that employees perform on a daily basis, such as document creation.
Power of Artificial Intelligence
The Pivotal Role of AI and Machine Learning in ECM's Digital Transformation
Artificial intelligence (AI) and machine learning are truly changing the game when it comes to how organizations will handle and examine their content in the future. By employing machine learning algorithms, enterprise content management systems can now automatically sort and categorize digital content, making it a cinch for end users to search for and access. On top of that, AI-driven analytics can offer valuable insights into content usage and suggest ways to optimize it for superior results.
Microsoft and Oracle are not the only companies leading the march to smart, low-code digitization. Organizations like IBM and OpenText are at the forefront of developing AI-powered ECM solutions. IBM's Watson AI technology product suite allows organizations to glean insights from unstructured data, such as client feedback or social media posts, ultimately enhancing decision-making. Meanwhile, OpenText's Magellan AI platform delivers advanced analytics and natural language processing capabilities, empowering organizations to make the most of their content regardless of the format.
Templafy integrations
Templafy and your content services toolkit
Templafy is a key element of your content services toolkit. As a template management system, Templafy provides vital enterprise content services, by bringing all the document templates and relevant assets, such as images, links, text elements, and more into the applications that employees are working in. Through dynamic personalization, Templafy aids document creation and simplifies workflow management. Due to its cloud-based nature, Templafy is a future-proof solution which serves all document creation needs for employees.
Templafy recognizes the need for multiple systems in a content services toolkit, and provides integrations with DAM, DMS and CRM services. Through this, Templafy brings the assets and data that employees need into their every day workflow. Integrations enable organizations to make better use of their existing systems, and Templafy brings this into workflows to aid productivity, saving time for both employees and the organization as a whole.
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- See the tool in action and ask any questions you may have
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Browse more resources
Take a look at our blog for more information about content management.
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