General Data Protection Regulation
List of Templafy Sub-Processors
Last updated: April 18th, 2024
Templafy, ApS. (“Templafy”) uses Sub-processors to support the provision of Templafy services ordered by a Customer under the Service Order (the “Services”). This page provides important information about the identity, location and role of each Sub-processor. Terms used on this page but not defined have the meaning set forth in the Customer Terms of Service (or if applicable, the superseding written agreement between Customer and Templafy (the "Agreement").
What is a Sub-processor?
A Sub-processor is any processor engaged by Templafy, including Templafy Affiliates, that processes certain Customer Data as necessary to support delivery of the Services. Templafy engages different types of Sub-processors to perform various functions as explained in the tables below.
Due Diligence
Templafy performs due diligence on the information security practices and data protection compliance of all third-party Sub-processors and requires each to commit to written obligations regarding their security controls and applicable regulations for the protection of personal data, including safeguards to govern international transfers of data.
Infrastructure Sub-Processors
Templafy may use the following Sub-processors to host Customer Data or provide other infrastructure that helps with delivery of the Services:
| Entity name | Sub-processing activities | Entity country |
|---|---|---|
| Microsoft Corporation | Cloud Service Provider | Templafy is clustered into regions to provide enhanced availability, customers can select a region for data storage. Once selected, the data storage cannot be moved. One North Europe (Primary) and West Europe (Secondary) Hive West Europe (Primary) and North Europe (Secondary) East US (Primary) and West US(Secondary) Australia East (Primary) and Australia Southeast (Secondary) Central Canada Data Analytics Platform (All customers) West Europe (Primary) and North Europe (Secondary) |
| Twilo, Inc. | SendGrid services for email notifications | United States |
Service Sub-processors
Templafy may use the following Sub-processors to perform other Service functions:
| Entity name | Sub-processing activities | Entity country |
|---|---|---|
| Amplitude, Inc. | Analytics on product use | Germany |
| Keepit A/S | Backup services for CSP | Germany |
| Salesforce, Inc. | Customer success platform (CSP) | Sweden |
| Skilljar, Inc. | Customer Training Platform | USA |
| Zendesk, Inc. | Customer support platform | Ireland |
Templafy affiliates
Depending on the geographic location of a Customer or their Authorized Users, and the nature of the Services provided, Templafy may also engage one or more of its Affiliates as Sub-processors to deliver some or all of the Services provided to a Customer.
| Entity name | Sub-processing activities | Entity address |
|---|---|---|
| Templafy ApS | Service development, maintenance and provisioning. | Wilders Plads 15A 1403 Copenhagen K Denmark |
| Templafy Deutschland GmbH | Service development, maintenance and provisioning. | Lützowstr. 100 10785 Berlin Germany |
| Master IT Solutions B.V. (Templafy Eindhoven) | Service development, maintenance and provisioning. | Fellenoord 170 5611ZB Eindhoven Netherlands |
| Templafy Ltd. | Service provisioning. | Aylesbury House 17-18 Aylesbury Street EC1R 0DB London United Kingdom |
| Templafy Inc. | Service provisioning. | One World Trade Center, 48th 10007 New York NY United States |
| Templafy Australia Pty Limited | Service provisioning for customers contracting directly with this entity. | Level 13, 68 York Street Sydney NSW 2000 Australia |
Objecting to a Sub-Processor
Customers may object to a Sub-processor per the Data Processing Addendum (where applicable). To object to a Sub-processor, Client must submit its objection to privacy@templafy.com, along with their name, company name and name of the Templafy service, name of Sub-processor, and grounds for objection (see the Data Processing Addendum for further information).
Updates
As our business grows and evolves, the Sub-processors we engage may also change. We will endeavor to provide the owner of Customer’s account with notice of any new Sub-processors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.